1. While on a live call, click Phone in the left navigation bar, then click Extensions.
2. Hover over the user you’d like to transfer the call to.
3. Click the Transfer icon, then select from the following:
Ask first: Talk to the person you’d like to transfer the call to before you make the transfer. When ready, click Transfer.
Transfer: Automatically transfers the call to the selected extension.
To voicemail: Transfers the call directly to the selected extension’s voicemail.