Transferring Calls on a VVX Phone
Warm Transfer (Consultative Transfer)
A warm or consultative transfer lets you speak with the receiving party first before the call is transferred.
1. While on an active call, press the Transfer or Trans key—this will place the call on hold.
2. Enter the extension number or phone number to where you want to transfer the call to. You can also select the Lines softkey on your device which displays your presence contacts.
3. Wait until the other party picks up. Once you are done talking to the receiving party, press the Transfer or Trans key to complete the transfer.
In a warm/consultative transfer, the Caller ID of the one transferring the call will show and not of the originating call.
NOTE: Warm/consultative transfer is the default transfer type.
Cold Transfer (Blind Transfer)
A cold or blind transfer allows you to transfer calls directly to another line without speaking with the other party first.
- While on an active call, press and hold the Transfer or Trans key—this will place the call on hold.
- Enter the extension number or phone number, to where you want to transfer the call. You can also select the Lines softkey on your device which displays your presence contacts.
- When the other line starts ringing, press the Send key to complete the transfer.
In a blind/cold transfer, only the Caller ID of the originating call will show.
Changing Default Transfer Type
The default transfer type for Polycom VVX Series phones is consultative or warm transfer. To change your Polycom phone's default transfer type, follow these steps.
- Press the Menu key.
- Press Settings.
- Press Basic.
- Press Preference.
- Press Default Transfer Type.
- Select Blind.
NOTE: You can also change the default transfer type while on a call. While on a call, long-press the Transfer key, then select Blind. When selected, you can proceed with your transfer.
See the following Ring Central Articles